What Microsoft 365 permissions does Handoff need?
Only what each feature you use actually requires — connecting your tenant goes through Microsoft's own admin consent screen, where you approve exactly what's requested. Nothing is granted silently, and you can revoke the connection from Settings at any time.
Can Pip make changes without me approving them?
No. The AI model is only ever given read-only "propose a plan" tools — there's no function in its toolset that can mutate anything. Every real change requires a human clicking Confirm on a plan card, which is a separate authenticated action outside the AI conversation entirely.
What happens if Pip doesn't know how to do something?
It says so plainly. Handoff's product principle is honesty over polish — an unbuilt or unsupported capability gets a clear "I can't do that yet," not a faked happy path.
Can I undo a change Handoff made?
Where it's honestly possible, yes — straight from the History page. Irreversible actions (a password reset, a revoked session) are never offered a fake undo button.
How is pricing calculated?
By how many employee accounts Handoff is actively managing in your tenant, not by how many people on your team are logged in — every plan includes unlimited admin seats. See
Pricing for the bands.
Is there a free trial on paid plans?
Yes — every paid band starts with a trial period before you're charged. The Free plan itself has no time limit, just usage caps (1 seat, 30 AI messages/month, 5 automation runs/month).
Can I cancel or change plans at any time?
Yes, from Settings' billing section — upgrades apply immediately, downgrades take effect at the end of your current billing period.
Does Handoff work with our specific Microsoft 365 licence?
Handoff reads and manages licences you already have — it doesn't require a specific Microsoft 365 SKU. If a particular workflow needs a licence type your tenant doesn't have, Pip will say so rather than fail silently.